Refund policy

30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition you received it—unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

How to Initiate a Return

To initiate a return, contact us at crumbscounts@gmail.com. Returns should be sent to the following address: [INSERT RETURN ADDRESS]. Items sent back without first requesting a return will not be accepted. For any return inquiries, contact us at crumbscounts@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and rectify it promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

If you have questions about your specific item, please reach out to us.

Non-Returnable Items

  • Sale items
  • Gift cards

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

For merchandise shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason. The item must be in the same condition you received it—unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at crumbscounts@gmail.com.